Skip to content
ICAO4U – aviation language Unruly passengers. Levels 4/5/6.

Unruly passengers. Levels 4/5/6.

  • unruly passenger behavior
  • the most common
  • intoxication 
  • compliance with smoking regulations
  • disputes between the passengers 

IATA is calling on governments to increase the legal sanctions on unruly passenger behavior. Between 2008 and 2018, there were more than 58,000 unruly passenger incidents.
The most common unruly passenger issues in 2018 were, in order: intoxication (alcohol/narcotics), non-compliance with smoking  regulations, disputes between passengers

  • powerless
  • significant issue
  • effective
  • preventive actions

The main issue the industry has is that—under existing laws—the country of the aircraft registration has jurisdiction over unruly passenger incidents onboard flights. This means if an incident occurs when an aircraft is away from its home base, police at a foreign destination are powerless to deal with the situation, and too often those accused are released without charge.

Tim Colehan, IATA Assistant Director, External Affairs, said

Unruly passengers remain a significant issue for the industry and the only way to deal with this problem is for governments, airlines and al the aviation community  to work together to resolve it. Together, with a more effective international sanctions and improved preventive action, we’ll make flying even safer and incident-free for all.

  • 00:09′ disturbing scenes
  • 00:17′ threaten fellow-passengers
  • 00:37′ document 
  • 00:40′ lose temper 
  • 01:02′ deescalate the situation 
  • 01:08′ assess the situation
  • 01:27′ last resort 
  • 01:50′ drink excessively
  • 02:12′ alcohol affects people

Watch HERE the film on flight attendants training in context of the aggressive passenger